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90% of training is lost without practice, so why waste your money on training that just doesn't stick?

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Turns Out That Soft Skills Aren't So Soft After All

It's time to look at how you can equip yourself to be part of the workforce of the future and not only survive, but thrive ...

 

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Self-Awareness And The Art Of Improving Your Life

Self-awareness is a skill that helps you to be aware of your own emotions, behaviours, beliefs and motivations ...

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Self-Awareness: How To Develop Your Humanness

With more automation taking place and competition for jobs with AI, those of us with self-awareness stand out from the crowd ...

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A Business Case For Training In Empathy

Top companies invest their training budgets into developing empathy as it is shown to improve the customer experience ...

   
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One Way Or Another, We Are All Inspirational To Others

I am inspired by ordinary people who have done extraordinary things. They are selfless, creative, brave, or go against the norm ...

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Use It Or Lose It! Social Skills Could Be A Thing Of The Past

Yesterday, UK pub chain Samuel Smith Old Brewery announced they are banning the use of mobile phones in its pubs ...

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Why A Moonpig Card Makes My Heart Sink

There is something special about finding the perfect card for someone you love. I do feel this is part of what makes us human ...

   
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If We Are Selling To Humans, We Need To Be Human!

One thing we must remember if we manage salespeople is that they are human and we're selling to humans ...

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Top Tips On How To Be A Conscious Listener

Let go of your attachment to being right, and your mind becomes more open. You can benefit from the viewpoints of others ...

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Get Feedback, Get Better!

Be honest, do you like getting feedback? I don't, I know I need it, but it doesn't mean I like it ...

 
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Change Your Mindset, Change Your Life!

Before I give away too much, answer the following questions using the following words: never, occasionally, often, always ...

 

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The Rise Of The Human Robot!

Since Sci-Fi books, films and TV became mainstream in the 50s, we have wondered if robots would take over the world ...

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Brilliant Customer Service Part 1 : How To Say No!

Have you ever wondered what makes for brilliant customer service? If you are customer-facing, then this is for you ...

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How To Build A Successful Network

If you want to be successful, it is important to develop an inspiring network of people who can help you ...

   
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How To Become A Master Of Storytelling

Stories have power. They delight, enchant, teach, inspire, motivate and challenge. Storytelling helps us to understand ...

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What Does Oxytocin Have To Do With Inspiring Others?

Research says that humans have the tendency to create Oxytocin when they care about and have empathy for someone ...

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To Achieve Your Goals, You First Need To Beat The Lizard

Have you found yourself saying you're going to do something then never get around to it? You need to beat the lizard first ...

   
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Are Leaders Born Or Bred?

For as long as leaders have led, we have wondered if their abilities are the result of mystical forces or if they can be learned ...

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Top Tips On Selling To Different Personalities

We all have demanding customers to whom we are required to sell and selling to different personalities can be challenging ...

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Don't Sell Through Email! Face-To-Face Is 34 Times More Successful!

We use email to keep in contact with customers or to let them know of special offers and to follow up, but be careful ...

 
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Empathy: Something AI Currently Can't Do

As the artificial intelligence revolution roars on, its no wonder that we worry about whether we will have a job in the future ...