As the artificial intelligence revolution roars on, its no wonder that we worry about whether we will have a job in the future ...
The McKinsey Global Institute estimates that 400 million to 800 million of today's jobs will be automated by 2030. Which is why we will need to develop our conscious human skills.
Whether you're in customer service, sales or leadership, having the ability to be genuinely empathetic will give you the X-Factor and mean you are never out of a job!To start using empathy more effectively, consider the following:
When you do this, you'll realise that other people most likely aren't being evil, unkind, stubborn, or unreasonable - they're probably just reacting to the situation with the knowledge they have.
Once you 'see' why others believe what they believe, acknowledge it. Remember, acknowledgement does not always equal agreement. You can accept that people have different opinions from your own, and that they may have good reason to hold those opinions.
Are you more concerned with getting your way, winning, or being right? Or, is your priority to find a solution, build relationships, and accept others? Without an open mind and attitude, you probably won't have enough room for empathy.
Listen to the entire message that the other person is trying to communicate:
When in doubt, get the person to explain his position. This is probably the simplest, and most direct, way to understand the other person. However, it's perhaps the least used way to develop empathy. It's okay if you ask what the other person wants: you don't earn any "bonus points" for figuring it out on your own.
It's a small thing, but the other day I was in a Costa coffee and I ordered a porridge. I asked if it was sweetened and the Barista said no, but there was sugar, "over there". She must have noticed my face, and to my surprise she said, "I guess that's not very healthy is it, I can try and find you some honey if you like?"
I was then able to enjoy my porridge with some lovely honey. So, look for ways you can really do something to demonstrate your empathy; it really helps the other person to feel valued.
Practice these skills when you interact with people. You'll likely appear much more caring and approachable - simply because you increase your interest in what others think, feel, and experience. It's a great gift to be willing and able to see the world from a variety of perspectives - and it's a gift that you can use all of the time, in any situation.
If you're interested in training that sticks for your brand, do call me on 01908 511 062 or leave a comment below and let's see how I can help you.